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FAQ
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Can we buy a online-shop at ePay?

No, ePay is a payment gateway. We focus exclusively on the operation of our payment gateway, and we therefore offers no web space (hosting) or shop systems.

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Do we need a taxID/CVR?

Yes, In order to get an agreement with PBS, Euroline or Swedbank your company needs to be registered.

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Is it possible to test ePay's system?

Yes you can make a test-account and test how our system works. If you decide you want to keep the account, we simply convert it to a production account.

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Where do we find the error codes?

You can find the error codes inside your administration module for ePay here: ssl.ditonlinebetalingssystem.dk/admin

Our error codes are divided into two groups. Error codes from PBS and system error codes from ePay.
Error codes from PBS are values greater> 0, and system error codes are <0 (indicated by minus sign in front).

Error codes from PBS
Available in the administration module under "Support" and "Error Codes PBS".

Error Codes from ePay
Available in the administration module under "Support" and "System Error Codes".


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Where is the currency codes?

Available in the administration module under "Support" and "Currency Codes".

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We are told that our domain is not listed in ePay?

If your domain is blocked when trying to execute a payment, it is because the domain it is not listed in ePay. As default only one domain is allowed but more domains can be purchased. To do so please contact ePay.

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How do I change my bank account?

If you have changed bank or by other means got new bank account information, then you must inform the aquirer about the new bank account.

PBS: +45 4489 2930

Euroline:  + 46 (0) 8 14 69 30

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The money is not yet on our bank account, after a capture?

Here is a summary of how long the transfer time is from you capture a transaction till it is available on your banking account.

If your acquirer is PBS:

Dankort + eDankort 1-2 banking days
VISA, VISA Electron, MasterCard, Maestro, JCB, American Express, Diners Club 28 banking days

If your acquirer is Euroline (SEB):

VISA, MasterCard, JCB, American Express, Diners Club Different  from merchant to merchant. Normally this is 10-14 days.

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What is Instant capture ?

If you use Instant capture, our system captures the payment instantly, upon completion of the payment (the authorization).
This means you dont need to login into the ePay web-administration to manual capture the payment.

However be aware of the legal rules, upon a instant capture payment for an order. The law says you may capture the money when product or service is delivered to the buyer or third party(eg. sent the goods by post).